Contact

At Pacifica our goal is your complete satisfaction. This goal extends to both the quality of our product and to our service. If you make a purchase from us and are not completely satisfied, please contact us. We rely on your feedback to direct our development and improve your shopping experience.

Our servers employ advanced encryption technology to ensure a secure shopping environment for our valued customers. The entire order process, from shopping cart to checkout, takes place on a secure server and can be verified by checking your browser's security icon. Internet Explorer displays a padlock when the page you are viewing is hosted by a secure server. You will also notice that the URL of a secure page begins with "https" instead of "http." If you have any questions regarding the security of your information please do not hesitate to contact us.

We accept Visa, MasterCard, and American Express.

You may return any item in unused condition within 14 days of purchase to -

 

ATTN: Customer Care

Pacifica

3135 NW Industrial St.

Portland, Or 97210

 For damages, please contact customer service at customerservice@pacificaperfume.com or by calling toll free 1.866.337.7100.

We do not back order items. Instead, we will contact you if an item is out of stock and let you know when it will be available again.

We value privacy as much as you do. We will never disclose your personal information, such as email address or phone number, to any third party. We do employ the use of cookies. We use cookies to collect aggregate data regarding the use of the web site and to keep track of items in your shopping cart. You may contact us at any time to verify, edit, or remove your personal information from our systems.

During checkout you will be able to choose your shipping method.  In stock items are shipped within two business days.

Free U.S. Shipping
Spend $50 or more and receive FREE ground shipping to anywhere within the continental United States. For more details on shipping see our Shipping Policy page.