Contact
Your questions, feed-back and suggestions are important to us. Please email us at customerservice@pacificaperfume.com or call toll free at 1.866.337.7100. We look forward to hearing from you.
WE CARE
At Pacifica our goal is your complete satisfaction. This goal extends to both the quality of our product and to our service. If you make a purchase from us and are not completely satisfied, please contact us. We rely on your feedback to direct our development and improve your shopping experience.
SECURE SHOPPING
Our servers employ advanced encryption technology to ensure a secure shopping environment for our valued customers. The entire order process, from shopping cart to checkout, takes place on a secure server and can be verified by checking your browser's security icon. Internet Explorer displays a padlock when the page you are viewing is hosted by a secure server. You will also notice that the URL of a secure page begins with "https" instead of "http." If you have any questions regarding the security of your information please do not hesitate to contact us.
PAYMENT OPTIONS
We accept Visa, MasterCard, and American Express.
RETURN POLICY
You may return any item in unused condition within 14 days of purchase. For damages, please contact customer service at customerservice@pacificaperfume.com or by calling toll free 1.866.337.7100.
BACK ORDERS
We do not back order items. Instead, we will contact you if an item is out of stock and let you know when it will be available again.
YOUR PRIVACY
We value privacy as much as you do. We will never disclose your personal information, such as email address or phone number, to any third party. We do employ the use of cookies. We use cookies to collect aggregate data regarding the use of the web site and to keep track of items in your shopping cart. You may contact us at any time to verify, edit, or remove your personal information from our systems.
SHIPPING TYPES AND RATES
During checkout you will be able to choose your shipping method. In stock items are shipped today or next business day. We do not currently offer overnight delivery or shipping outside the United States and Canada.
Free Shipping
Order $50 or more and receive FREE ground shipping to anywhere in the continental United States. Canada orders will be charged an air service surcharge but still receive free base shipping rates.
Free Shipping
Order $50 or more and receive FREE ground shipping to anywhere in the continental United States. Canada orders will be charged an air service surcharge but still receive free base shipping rates.
General Inquires
For prompt answers to questions regarding your order or shopping on our website, please use the form below to contact our Customer Care department, or call 1.866.337.7100, Monday-Friday, 7AM-5PM PST.
Send us a note:
RETAILERS
Call 1.888.322.2466, or use the form below to contact our Sales department, Monday-Friday, 8AM-4:30PM Pacific.
Mail Orders
If you wish to place an order by mail, please download and print the Mail Order Form PDF.